FAQ

How do I gain access to my account?

If you had an account on our legacy website, please reset your password to gain access. You can reset your password by clicking here.

 

What size do you recommend?

Our gear is designed to keep you mobile regardless of what you’re packing. Here’s our Size Guide to help you find the right fit. If you need assistance, contact us at customerservice@viktos.com, or call us: 800.597.7179

 

 

How do I clean and care for my Viktos Apparel?

General Care

For apparel (outerwear, t-shirts, hoodies, pants, and shorts) detailed cleaning instructions can be found on the product label inside most garments. In addition to the instructions we provide, specific instructions by the manufacturer of technical fabrics should also be followed when applicable. In order to maximize the garment’s performance and lifespan, we offer these suggestions:

 

Pre-Wash Preparation

We suggest closing all zippers, emptying all pockets, sealing all openings, and turning garments inside out before washing. As stated above, please follow the washing instructions that come printed on the interior label of your garment.

 

Specialty Fabrics

Some technical fabrics require specific products capable of cleaning without decreasing the fabrics performance. Unlike ordinary laundry detergents, these specialty products leave little to no residue.

 

LEATHER

To prevent the natural aging of leather, we recommend treating all leather products with a cream or water based wax treatment. Please note that leather treatments may alter the leather’s original appearance, however, it will not affect the performance properties of the leather.

 

DURABLE WATER REPELLENT (DWR)

Almost all of our waterproof and water-resistant gear is treated with a Durable Water Repellent (DWR) coating. As you wear and wash your gear, this coating gradually fades and eventually it must be reapplied. If your product no longer beads up when exposed to water, it’s time to treat your garment with a DWR finish.There are a variety of good DWR products on the market. Generally speaking, we suggest using a spray-on DWR treatment when applying between washes, and wash-in DWR treatments when laundering your garment. We also urge you to spot clean any necessary areas before applying DWR. Be sure to target seams and high-impact areas when applying. Finally, hang dry your garment for best results.

 

 

How do I clean and care for my Viktos Gloves?

General Care

For gloves, we recommend hand washing your gloves in cold water with mild laundry detergent or dish soap. Do not use bleach or solvents as they can damage your gloves. After washing, gloves should be air-dried at room temperature without the aid of an external heat source.

 

Specialty Fabrics

Some technical fabrics require specific products capable of cleaning without decreasing the fabrics performance. Unlike ordinary laundry detergents, these specialty products leave little to no residue.

 

Leather

To prevent the natural aging of leather, we recommend treating all leather products with a cream or water based wax treatment. Please note that leather treatments may alter the leather’s original appearance, however, it will not affect the performance properties of the leather.

 

Textile Materials

Textiles and fabrics can degrade over time if not properly cleaned or cared for on a regular basis. To extend the life of your gloves, we recommend following the general care instructions above.

 

 

How do I clean and care for my Viktos Footwear?

General Care

We recommend cleaning your footwear with a soft, wet brush and clean water to remove dirt and mud. Viktos boots, shoes and sandals should then be air-dried at room temperature without the aid of an external heat source. Footwear should never be machine washed in any way.

 

Leather

To prevent the natural aging of leather, we recommend treating all leather products with a cream or water based wax treatment. Please note that leather treatments may alter the leather’s original appearance, however, it will not affect the performance properties of the leather.

 

Textile Materials

Textiles and fabrics can degrade over time if not properly cleaned or cared for on a regular basis. To extend the life of the products, we recommend following the general care instructions above.

 

Interior

Interior liners, insoles, and midsoles should be kept clean and free of dirt and mud to prevent bacteria build up and premature aging.

 

Laces

Laces have the potential to be damaged over the life of the product and should be replaced accordingly.

 

 

Where are your products made?

VIKTOS is a USA based company, comprised of a small group of dedicated individuals, many of whom are veterans. Our business operations are based in our Wisconsin headquarters. We manufacture the majority of our products in Asia. While we dream of a day when we can produce more of our product line at home, the lack of domestic technical softgoods manufacturing capabilities, combined with very real economic factors, currently precludes that choice. We believe in our country and continue to explore every manner of expanding our domestic softgoods manufacturing percentage.

 

 

What does the One-Year manufacturing guarantee cover?

VIKTOS LLC stands behinds its products with a one-year workmanship & materials warranty for all VIKTOS products purchased thru VIKTOS or an authorized dealer.

 

Damage due to wear and tear such as rips, tears, UV degradations, abrasions, neglect, misuse, abuse, or the natural breakdown of materials or adhesives over time will not be covered by the manufacturers guarantee.

 

The following is a list of “normal wear and tear” damage categories that will not be eligible for repair or replacement: Human error, snags, scrapes, holes cause by owner, fabric caught in zippers, unauthorized repairs, uses outside of intended uses, contact with other fabrics, issues with fit over time, zipper malfunctions, failure to follow care instructions, odor, burns of any kind, fading from sunlight, fabric or zippers stressed beyond their intended use, and damage from pets or animals.

 

If you think your product has failed prematurely due to poor construction or a defect in materials, please contact us at customerservice@viktos.com with detailed photos and descriptions of the defect for review. Our customer service team will review the warranty request and determine if it qualifies for return or repair. You will be notified of our decision as soon as your case is is reviewed. All warranty repairs or replacements are at VIKTOS LLC’s discretion.

 

For further questions or concerns, please contact customerservice@viktos.com.

 

 

Does Viktos ever offer special promotions or discounts?

Yes, VIKTOS does offer periodic sales on our website. Current sale items can be located by clicking the "sale" link on our main navigation menu or "clicking here." If you wish to be notified of any future sales, special events or clearance pricing, sign up for our emails at the bottom on this page. Some restrictions may apply. Discount codes do not stack and cannot be used on sale/clearance items.

 

 

Do you ship to international addresses?

Unfortunately, at this time VIKTOS only ships to the 50 United States, Canada, Puerto Rico, US Virgin Islands as well as to APO, FPO and DPO addresses.

 

 

Do you offer free shipping?

Unfortunately not. The past few years have been a challenge for many family owned businesses. VIKTOS has not been immune to the unprecedented delivery delays and rising shipping costs. Without relief expected in the near term, we have made the hard decision to begin passing on a portion of the shipping cost to our customers. VIKTOS does however offer flat rate $9.95 shipping on ground orders that ship within the contiguous United States as well as APO, FPO, and DPO destinations. Some oversized products are excluded.

 

 

Is there a Military or Service Discount?

VIKTOS proudly offers a 25% discount to all law enforcement, active military, veterans, and first responders. VIKTOS has partnered with GovX ID to securely validate your eligibility. Once your GovX ID has been established, simply use your GovX ID to obtain a promotional code at checkout on VIKTOS.com. Promotional codes may not apply to all items including products on sale. For more information or to register for your GovX ID, please click the link below.

 

Military and First Responder discount available. Verify with GovX ID to instantly unlock your savings.