Returns & Exchanges

VIKTOS® Products are warranted against defects in materials and workmanship for a period of one (1) year from the original purchase date.  Any Product claimed to be defective must be made available to VIKTOS for inspection.  A Return Authorization Number must be obtained from VIKTOS before shipping a Product directly (freight prepaid) to VIKTOS for inspection.  If VIKTOS determines a Product to be defective, VIKTOS at its sole option shall repair or replace the defective Product or any defective component thereof.  Abuse, modification or improper maintenance or operation of a Product and normal wear and tear are specifically excluded from this Limited Warranty.  THE PROVISIONS OF THIS LIMITED WARRANTY ARE EXCLUSIVE AND ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED AND WHETHER WRITTEN OR ORAL (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE).  This Limited Warranty is not transferable or assignable by the original purchaser of a Product.  ANY DAMAGES FOR WHICH VIKTOS IS RESPONSIBLE WITH REGARD TO A DEFECTIVE PRODUCT ARE LIMITED TO THE PURCHASE PRICE ACTUALLY RECEIVED BY VIKTOS FOR SAID DEFECTIVE PRODUCT.  UNDER NO CIRCUMSTANCES SHALL VIKTOS BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING FROM THE SALE, USE, PERFORMANCE OR NON-PERFORMANCE OF THE PRODUCTS (INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE), NO MATTER HOW ANY SUCH DAMAGES MAY ARISE AND REGARDLESS OF THE BASIS OF ANY SUCH CLAIM, EVEN IF VIKTOS HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  

For dealer support questions, please email dealersupport@viktos.com

 

Policy

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt in new, saleable condition for a refund.

 

To be Saleable, items and packaging must be odor free and free of animal hair. All product must have original tags and must not be laundered or soiled. Footwear soles must be clean and have no signs of wear. Due to the nature of some products (i.e. Face Masks, Undergarments, laces,) returns will not be accepted. VIKTOS reserves the right to adjust returns if original items are not received in new condition.

 

Online returns are only accepted from the original purchaser. Clearance product is considered final-sale merchandise and cannot be returned.

 

If you receive your product and you are uncertain about your purchase, please keep the original packaging that came with the product until you have decided whether or not you wish to keep it. All returns must be in new condition, both unwashed and unworn, with tags attached.

 

When returning items to VIKTOS LLC ("VIKTOS"), please ensure the product is well packaged and protected from damage in transit. You should consider using a trackable shipping service or purchasing shipping insurance. VIKTOS is not responsible for any returned product that is lost or damaged in transit.

 

How to Make a Return or Exchange (US)

If your item is defective or damaged in shipment, please email customerservice@viktos.com and describe what the issue is prior to initiating a return.

 

Exchanges can be made on like items only, meaning a different size or color of the same product. If you would like a different product, please use the return form to request a refund and place a new order for the desired product.

 

Please do not use shoe and boot boxes as the only shipping package, but instead place the footwear box inside another box.

 

Once your package is received, please allow 5-10 business days for processing. Unless you are processing an exchange, $5.95 will be deducted from your refund for return shipping. Original shipping costs are non-refundable. Refunds will be made in the same method of payment as used in original purchase.